How ProofHub Resolved Communication Barriers at PCItex

Information was scattered all over the map

One convenient location to access all information

Because our production units and partners are located at different locations, we often need to coordinate our efforts. Relying on emails and phone calls to get the status updates was causing unnecessary delays. Due to the difference in time zones, team members had to wait for responses, and the back-and-forth exchanges often led to prolonged decision-making processes.

One convenient location to access all information

ProofHub centralized all the scattered information for PC Itex. Everyone is in the loop now. If someone spots a bottleneck, it's reported in real-time, not the next day when everyone's ready to take on new challenges. We reclaimed the time spent on to-and-fro emails and calls and spent it well on our expansion initiatives.

Chaotic organization of work

Perfectly synchronized work

Everything was scattered left and right. Particularly, the lack of work coordination between the sales and production teams resulted in production delays. As the sales team struggled to communicate and convey the forecast on time, production often fell short of raw materials. It was always, "I need this, but I need it yesterday."

Perfectly synchronized work

ProofHub made everything easy by providing a unified platform for organizing the work. Sales and production departments can communicate, share information, and streamline the process of gathering and conveying requirements. No more waiting for teams to sync up. Thanks to ProofHub, our warehouses never run out of stock.

Out-of-sync business processes

End-to-end processes visibility

The logistics were disorganized. Due to the lack of clarity on where the work stands, the logistical demands were unclear, and organizing shipments took longer than expected.

End-to-end processes visibility

Utilizing ProofHub, PC Itex creates department-specific topics to keep the work visible to relevant team members and managers. It brought down any confusion, making teams aware of what needs to be done and by when. It significantly reduced the time for shipment planning.

Deliveries falling behind

No more late deliveries

Multiple departments were in on the game, and the information was playing hide-and-seek. A shipment leaves one place, hits a roadblock, and suddenly, we're on a detour. Bottlenecks, delays, you name it – deliveries were always facing one issue after the other.

No more late deliveries

With everything organized in ProofHub, team members can easily access any obstacles before it gets too late. Any new update is just a few clicks away. This makes sure that nothing gets overlooked and our product reaches our customers on time.

Non-centralized client data

Controlled access to information

The critical details on foreign partners held by the import managers further enhanced information gaps within the department, impacting the company's overall understanding of its clientele. With each piece held by different managers, it was a struggle to get the big picture.

Controlled access to information

ProofHub ensured controlled accessibility of information. Tailored spaces and information access for each department help us create hierarchal structures. No more critical information slipping through the cracks.

Conversations buried under email chains

Central hub for organized communication

Lack of clear visibility in prior communication led to prolonged negotiations with clients. The information retrieval took forever, resulting in delayed production planning.

Central hub for organized communication

Well-organized discussions significantly reduced the excessive delay in negotiations. With all our threaded conversation on a single page, team members don’t have to dig through the piles of emails to close the deals. Adding someone new in the loop became far easier.

Unclear responsibilities and work status

Crystal-clear accountability

Difficulties in maintaining a comprehensive overview of who is responsible for what, as well as the progress and completion status of various tasks. No comprehensive overview, just a tangled mess of uncertainty.

Crystal-clear accountability

ProofHub brought clarity into task assignments that previously obstructed transparency at PC Itex. No more guessing games; each task has its own assignees with a clear understanding of their responsibility. It also makes resource allocation easy during any unforeseen challenges.

Delays in employee onboarding

Easy getting up to speed

As the family got bigger, the welcome party fell a bit short. The onboarding process felt a bit chaotic. Team members had to play different chairs to make sure new hires understood the work completely.

Easy getting up to speed

The intuitive interface of ProofHub, with everything well documented, provided a simplified staff onboarding. The administrative staff found it easy to get new talent quickly on the same page and start contributing.

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How ProofHub propelled “PC Itex” to a phenomenal 50% reduction in planning time and unlocked a remarkable 4X surge in operational productivity?

About PC Itex

Itex’s transformation with ProofHub: Past vs Present

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Challenges faced

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